taka's Privacy Policy

Definitions and Applicability

This privacy policy ("Policy") applies between taka ("we", "our", "platform") and all users of this website ("you", "user"). This policy takes effect the moment you register at taka, log in, use any service, or simply browse the website.

A few key definitions used in this policy:

• Personal Information: Any information by which you can be directly or indirectly identified — such as your name, mobile number, email address, or financial details.
• Processing: Any operation involving data, including collection, storage, use, transfer, or deletion.
• Third Party: Any person or organisation other than taka with whom information may be shared in specific circumstances.

Alongside using this platform, reading our Terms and Conditions is required, as the privacy policy and the terms and conditions together form the complete agreement.

What Information We Collect

taka collects various types of information, divided into information you provide directly and technical information collected automatically.

2.1 Information You Provide

During registration and account management, we collect the following information:

• Full name and date of birth
• Mobile number and email address
• Residential address
• Identity verification documents (national ID card or passport)
• Financial information — bKash, Nagad, Rocket, or Upay number, or bank account details (for deposits and withdrawals)

2.2 Automatically Collected Information

Certain information is collected automatically when you browse the site or use the app:

• IP address and device identifier information
• Browser type and version
• Operating system type
• Date, time, and page information when accessing the site
• Login and transaction records
• Gaming activity logs

2.3 Information Received from Third Parties

For identity verification or fraud prevention purposes, we may occasionally confirm additional information through third-party services. Even in such cases, we use only the minimum necessary information.

Purpose of Data Collection

taka never collects your information unnecessarily. Each piece of information is used for a specific purpose:

3.1 Service Delivery and Account Management

We need personal information to create your account, keep your login secure, process deposits and withdrawals, and maintain records of your gaming activity. All financial transactions, starting from a minimum deposit of ৳100, are verified on the basis of this information.

3.2 Identity Verification and Financial Security

To prevent money laundering and fraudulent activity, we regularly verify identities through KYC (Know Your Customer) procedures. This process may require national ID card or passport details.

3.3 Customer Support

When you contact our support team via live chat or email, your account information allows us to resolve issues quickly and accurately.

3.4 Ensuring Responsible Gaming

We monitor your gaming activity to identify signs of risky behaviour and provide necessary support. In line with our Responsible Gaming Policy, we offer self-exclusion and limit-setting options, for which account information is used.

3.5 Marketing and Communications

If you give permission to receive notifications, we may send you information about bonus offers, new games, or special promotions. You have the right to opt out of these communications at any time.

Data Storage and Security

The security of your personal information is one of taka's highest priorities. We use the highest industry-standard technical and administrative measures.

4.1 Encryption

All data exchanged between your browser and our servers is transmitted securely through SSL/TLS encryption. Additional layers of encryption are used for storing financial information.

4.2 Access Control

Among our staff, only those who need access to perform their duties can view your information. All access is logged and regularly audited.

4.3 Retention Period

All information is retained while your account is active. Even after an account is closed, financial and identity-related information is retained for a specified period in accordance with applicable legal requirements. Once that period ends, the information is securely deleted.

4.4 Response to a Data Breach

If a data breach occurs, we investigate promptly and notify potentially affected users in a timely manner. Relevant authorities are also informed where required.

Sharing Information with Third Parties

taka does not sell your personal information. However, in certain specific circumstances, limited information may need to be shared with third parties:

5.1 Payment Processing

Payment gateways such as bKash, Nagad, Rocket, and Upay receive the minimum information necessary to process your transactions. These service providers follow their own privacy policies and are bound by data protection agreements with us.

5.2 Game Studios and Technology Partners

Game studios on our platform (such as Evolution and Pragmatic Play Live) may use minimal session data for technical service purposes. They do not have access to your personal identity information.

5.3 Legal Obligations

We may be required to provide specific information to relevant authorities in order to comply with court orders, government investigations, or applicable law.

5.4 Marketing Service Providers

Reliable service providers are used for email or SMS communications. They receive only the contact information needed to send messages — nothing else.

Cookies and Tracking Technologies

taka's website uses cookies and similar technologies. Cookies are small data files stored in your browser.

6.1 Essential Cookies

These cookies are essential for maintaining login sessions, security verification, and the basic functionality of the site. They cannot be disabled.

6.2 Functional Cookies

These cookies are used to remember your preferred language, notification settings, and other personalisation preferences.

6.3 Analytics Cookies

These cookies are used to analyse which parts of the site are most used and where users encounter difficulties, in order to improve the service. You can control these types of cookies through your browser settings.

Your Rights

taka believes you should have full control over your own information. You can exercise the following rights at any time:

7.1 Right to Access Your Information

You may request to know what information we hold about your account. We will provide full details within a reasonable time.

7.2 Right to Correct Your Information

If any information held in your account is incorrect, you may request a correction. The support team will assist you via live chat or email.

7.3 Right to Delete Your Information

After closing your account, you may request deletion of your personal information. However, some information may need to be retained for a specified period due to legal obligations.

7.4 Right to Opt Out of Marketing Communications

You can stop receiving promotional emails or SMS messages at any time. This can be done through your account settings or via the support team.

7.5 Right to Object to Data Processing

You may object to the processing of your information for specific purposes. We will consider your objection and honour it where reasonable.

Protection of Minors

taka strictly follows a 21+ age policy. Services on our platform are for persons aged 21 and above only.

Age is verified at the time of registration. If we become aware that a user is under 21, that account will be closed immediately and the associated information will be securely deleted.

A note to guardians: if any minor in your family has registered on this platform, please notify our support team immediately.

Policy Changes

taka reserves the right to update this privacy policy from time to time. Changes may arise due to service updates, technological developments, or legal requirements.

If any significant changes are made, we will notify you by email or via a notification on the site after login. The date of the updated policy will be shown at the top of this page.

Continued use of the platform after any changes will be taken to mean that you have accepted the new policy. If you object to any change, you may request to close your account.

If you need a detailed explanation of this policy, our FAQ section covers many topics in detail.

Contact

If you have any questions, objections, or requests regarding this privacy policy, please contact us:

• Live Chat: 24/7 live chat support is available from any page on the site
• Email: [email protected]
• Language: Support is available in Bengali and English

We will respond within a reasonable time after receiving your request. Complex requests may take a little longer — in such cases, we will keep you updated on the progress.